The following conditions apply to every order placed on this website. Placing your order with us and/or sending/dropping off your device indicates your acceptance to these terms.
This privacy notice discloses the privacy practices for Directphonefix.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
Your Access To and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via email or phone:
1. See what data we have about you, if any.
2. Change/correct any data we have about you.
3. Have us delete any data we have about you.
4. Express any concern you have about our use of your data.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
We use "cookies" on Directphonefix.com. A cookie is a piece of data stored on a site visitor's hard disk to help us improve your access to the site and so we can identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in with a password more than once, thereby saving you time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
This web site, Directphonefix.com, contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of other sites. We encourage our users to be aware of this when they leave our site and to read the privacy statements of any other site that collects personal information.
We take precautions to protect your information. When you submit sensitive information through our website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.
The following conditions apply to every order placed on this website. Placing your order with us and/or sending/dropping off your device indicates your acceptance to these terms:
No Association with Apple
Directphoneparts.com, Mobile Comm and this website are in NO WAY associated with Apple or Samsung. ‘Apple’, ‘iPod’, ‘iPhone’, and 'iPad' are trademarks of Apple, registered in the U.S. and other countries.
Opening up your device may void or limit the scope of Apple's warranty that you may or may not have.
If you send your device to us, we will make every attempt to complete the services requested and return it back to you as quickly as possible. There may be times when we will need your authorization to move your device to the next stage in the repair process. If we are unable to reach you via the email address and/or phone number that you provided to us during checkout after two attempts AND your device remains in our facility for more than 30 days, your device will be disposed. We will not be held responsible for any devices or the data on those devices that have been abandoned by the customer.
We have found that water-damaged devices can be a challenge both for us and our customers. The term “water damage” includes but is not limited to water, soda, alcohol, sweat, and humidity. Oftentimes, a simple repair such as a battery or new screen will appear to resolve the issue for a short period of time, but later, another issue related to the initial water damage (and completely unrelated to the parts we installed and/or the labor we performed) will surface. We believe that water-damaged devices have about a fifty-fifty chance of being repaired successfully for the long-term, so please keep this in mind when approving repairs on water-damaged devices. Due to the nature of this kind of trauma, devices that we evaluate that are found to have water damage may be returned to you with the same or possibly much less functionality than when first received.
Unlocked, Jail-broken, and Hacked Devices
Due to the complex and unpredictable nature of iPods, iPhones, and iPads that have their software/hardware modified in any way from their original intent, we cannot offer any guarantee on our parts and/or labor on these devices. While we are fairly certain that our parts will work with a device that has had its' software modified, the nature of this process makes the hardware inside of an iPod, iPhone, or iPad susceptible to incompatibilities and unpredictable instabilities, either immediately or at a later date.
Parts Compatibility with Software Updates
While we are certain that our parts will work with your device, the very nature of any past, current, or future software/firmware update could result in hardware incompatibilities and/or unpredictable instabilities, either immediately or at a later date. We cannot be held responsible for any loss of functionality if such a situation occurs, nor are we obligated to replace our part with a new one, even if the root cause of the issue is directly related to our parts.
If your device needs to be restored, and you do not specify which firmware version you want installed on your device, we will install the latest firmware version that is available from Apple at that time.
Devices that Do Not Power On, Have a Passcode, and/or Have Broken Parts
If a device arrives and we are not able to power it on, the device has a Passcode set and we are not provided with the code, and/or the device has a severely scuffed faceplate, broken screen and/or LCD that does not power on or displays all-white, all-black, or distortion, our Receivers will be unable to complete several tests on your device right after it is removed from your packaging. These tests are useful because they allow us to identify issues with your device beyond just the obvious external damage. This scenario may potentially put us in a position where a customer can claim that a function (e.g. wifi, etc.) was working when they sent a device to us but, when we receive the device and replace the faceplate, screen, and/or LCD, we find additional defects. It is for this reason that we cannot be held responsible for any claims of lost functionality on devices that cannot be properly tested upon receipt.
Loss of Data
We are in no way responsible for the loss of any music, videos, pictures, text messages, notes, contacts, calendars, settings, or any other data on your device, as well as the value of said data, before, during, or after its’ arrival at our facility. This applies to devices in our control (e.g. in for repair or evaluation) or those that are not in our control (e.g. being shipped from you to us, or back from us to you). We strongly suggest that you backup your data before sending your device to us.
Removal of Protective Cases, Screen Protectors, and Covers
In some situations we have to remove the screen protector, wraps, covers, cases, etc. from your device in order to safely open it and/or complete a repair. Removing these protective covers from your device can render them un-usable, and we are therefore not liable for any damage to these items and will not replace them at our expense. Thanks for your understanding that we do not do this out of spite but simply out of necessity to safely work with your device.
Unless you are exempt, sales tax will be charged on all orders that are shipping to Illinois.
When we replace logic boards and/or backplates, the serial numbers between the two components will no longer match. The serial numbers may also no longer match the serial number of the device recorded in your instance of iTunes.
Situational References in Public Communications
We may reference either directly or by inference a particular situation that we have experienced while working with your order in our website content, on our blogs, in our videos, in our tweets, or in any other method where we are communicating information to the public. These references will never mention our customers' names or other identifying information unless we have the customers' verbal and/or written consent to do so.
Credit Card Chargebacks
We will consider and investigate the validity of any and all charge-back requests that we receive from a customers’ credit card company.
We try to work with every customer in a professional and equitable manner to resolve any disputes or misunderstandings. However, in the event that a dispute cannot be resolved between us, the dispute must be heard in the Court of Cook County in the State of Illinois.
Account Transactions Fees
In the event that a customer incurs any fees (e.g. overage fees, late fees, etc.) to a credit card account, debit card account, or any other account as a result of charges performed by DirectPhoneFix.com, the cardholder/accountholder will assume all responsibility for these fees. This also applies to situations where we have received explicit instructions to delay the charging of an account until a specific point in time, but have mistakenly charged the account beforehand.
DirectPhoneFIx.com, Mobile Comm (the "Company") maintains this site (the "Site") for your entertainment, information, education, and communication. Please feel free to browse the Site. You may download material displayed on the Site for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials.
DirectPhoneFix.com, Mobile Comm and this website are in NO WAY associated with Apple or Samung.
'Apple', 'iPod', 'iPhone' and 'iPad' are trademarks of Apple, registered in the U.S. and other countries.
Opening up your device may void or limit the scope of Apple's warranty that you may or may not have.